Emirates has adopted a rebooking module from Travelport that will enable passengers to rebook flights from any internet-connected device in one go, with information on alternative flights, costs and refunds all available on one screen.
The carrier is using Travelport Rapid Reprice with the rebooking module and Travelport Rapid Reprice Select. Travelport says the rebooking module has a user friendly graphical user interface that is integrated with Emirates’ “manage an existing booking” feature on the carrier's website, which allows passengers to change or cancel their itinerary from any device that has internet connection.
Travelport, in conjunction with Emirates, designed the rebooking module to mimic the same look and feel of the airline's worldwide websites and support all different languages including but not limited to Arabic, Chinese, Russian and, Japanese.
The rebooking module also includes a self-service administration tool that allows Emirates to create, update and manage their unique business rules at any time.
Travelport Rapid Reprice Select, meanwhile, eliminates the need to conduct separate shopping requests to find more than one alternate low-fare itinerary. In a single request, a selection of instantly bookable alternates is presented with complete pricing, including accurate fares, taxes, additional collections, refunds, penalties or fees.
“Travelport’s guidance, support and commitment to constant innovation in e-commerce repricing technologies have played a significant role in growing our revenues,” said Bob Kabli, vice president, e-commerce, Emirates.
Derek Sharp, president & managing director, Americas & Travelport Airline IT Solutions, says, “Emirates is among a growing number of carriers dedicated to enhancing their Web sites by giving customers advanced, shopping and rebooking tools. We are pleased to partner with Emirates and see them implement two game-changing e-commerce re-booking solutions."