Garuda Indonesia has selected air transport IT specialist, SITA, to fully manage its international network infrastructure, standardize IT operations including its domestic IT infrastructure, and facilitate quick migration to its new reservation system. The new five-year agreement will simplify Garuda’s information technology, while supporting its “Quantum Leap” transformation program as Indonesia prepares to welcome 100 million passengers by 2015.
SITA’s unique network offering has a footprint in more than 220 countries and offers shared infrastructure at over 300 airports, including SITA’s community approach to operational messaging.
Under the new agreement, SITA will extend its current role from managing Garuda’s international network to also managing its domestic network, including some domestic airports. It will also include handling domestic infrastructure vendors, providing end-user computing services and managing operational messaging. This, in turn, will simplify the airline’s administration and billing, provide substantial cost savings, and ensure all end users globally benefit from the same high level of reliability and performance.
Judi Rifajantoro, Director Strategy, Business Development & Risk Management, Garuda Indonesia, said: “SITA is providing a one-stop shop that meets all our IT needs, including offering additional expertise and know-how to help with our transformation program. With SITA managing our IT infrastructure, we are reducing our costs, simplifying our IT solutions and future-proofing our network, which will position us well to take advantage of future growth. We are now able to provide high-quality network solutions to all our offices around the world.”