Rolls-Royce has launched a new strategic approach to customer service with the opening of the Customer Service Centre (CSC) – Singapore, the first in a network of dedicated centres providing comprehensive in-region customer support.
The CSC - Singapore, located at the Rolls-Royce Seletar Campus, will offer operational support to more than 20 airline customers across the Asia Pacific region, providing local expertise and engineering decision making capability in the same time zone as customers.
Jonathan Asherson, regional director for ASEAN & Pacific, said: “Singapore provides an ideal environment from which to efficiently support our customers in the Asia-Pacific region. A highly skilled team, which will include more than 50 people by the end of 2015, will be fully trained in engineering services and operational support and will work with delegated authority to identify customers’ needs and provide better and faster decisions.”
Rolls-Royce plans to support airline customers through five Customer Regional Teams serving Asia Pacific, Americas, Europe, Greater China, and the Middle East and Africa.
The CSC – Singapore will hold delegated European Aviation Safety Agency authority, enabling locally approved engineering support and offering enhanced service engineering capability and operational planning